Support

Please read our instructions first. If you are still having trouble placing orders, please contact us at support@foodeaze.ca.

Foodeaze.ca is the on-line ordering portal for lunches (and other events) for schools.

If you are interested to learn more, please contact us at ​info@foodeaze.ca

Can anybody order?

Only those schools that have registered with Foodeaze.ca offer lunches and other events through this web site. Only parents of children that attend these registered schools are able to order through this platform. If your school is not on the platform, please tell the school to contact us at ​info@foodeaze.ca

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How do I place an order?

REGISTRATION

You will first have to register by clicking on the 'Register' button at the top right corner of the screen. You will be asked for your name, your email address and phone number. An verification email will be sent to you to verify your email address.

In some cases, the email will take a while to arrive, please be patient. This is due to spam filters and other security measures that are beyond our control.

In some cases, the email will be sent to your SPAM folder, please check your SPAM folder before contacting us.

In some cases, the email will not arrive in time. The email verification link expires within 60 minutes. If the email does not arrive within that time, you will not be able to verify your email address and will not be able to login. In this case, please contact ​info@foodeaze.ca and we can help. Please note that we can not help you if you leave this until the last minute before the ordering deadline.

Once you have verified your email address, you will be able to log-in with your email address and the password you chose to register. If you forget your password, you can request a password-reset email.

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PROFILE AND ADDING CHILDREN

After you have successfully logged in, you will arrive at the 'Child Management Page'. This is where you can add your children. If you have more than one child attending more than one school, no problem, you can add them all here, as long as the schools are registered on our site.

Click on the 'New Child Profile' button, enter the child's name and click on the 'Select School' field. You can now type the name of the school and it will appear in the drop down.

Important: You must now select the child's grade or division. Only those grades or divisions that the school you have selected has available will be shown. If you select the incorrect grade or division, it is likely the child will not receive their food as it will be sent to the division you have selected here.

Once the child (or chidlren) has been added, their name will appear in the list and next to their name you will see a 'Book Order' button.

You are now able to place an order for that child (see below)

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PLACING AN ORDER

When you log in, you will automatically be taken to the Child Management Page. Select the 'Book Order' button next to the child you would like to place an order for.

You can only add items to your basket one child at a time, however, when you have finished adding items for one child, you can click on 'Book Order' in the top-right corner and select another child to add items for before you proceed to pay.

Once you have selected a child to place an order for, you will first have to select for which date(s) you would like to place an order. In theory you are able to select ALL the dates available for that school for the year, however, this is not a good idea as the web site will become quite slow AND it will be difficult to keep track of your order. TIP: Select no more than 5 dates at a time. After you have added items for those dates, you can alwayse select the following 5 dates.

When you have selected the date(s), the products that are available for the selected dates will be shown. Please keep in mind that some items may not be available for some dates. The school determines which items are available for which date. For each item, the available dates are shown below the menu item. You can simply click on the date to add the menu item to your basket for that date.

You will see a message stating that the item has been added to your basket. On a desktop computer, you will see your items in your basket next to the list of products. On your mobile computer, however, there is not enough screen space to show this and you will see the basket either at the bottom of the page or by clicking on the basket icon at the top of the page.

TIP: At the top of the menu page you will see a category drop-down. Because we have so many items available, the best way to navigate the available products is by selecting one or more categories. This will help you greatly in finding the products you are looking for.

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PAYING FOR YOUR ORDER

Once you are done adding all the desired items for all the children, you can proceed to the check-out page by clicking on the 'Checkout' button or on the 'Cart' icon at the top of the page.

You will see a complete overview of the order you are about to place. It is important to make sure you place the correct order. The basket is displayed divided by child, then the date(s) you are ordering for, and then the items you have ordered for that date.

There is a $0.50 administration fee for each transaction. TIP: It is best to pay for all children at once. The administration fee is per transaction.

When you are ready to proceed, you will be directed to the SQUARE checkout page. Simply enter your credit card information and pay.

When your payment has gone through you will see a message that your order was placed.

A confirmation email is always sent. If you do not receive it, please check your SPAM folder and whitelist the 'foodeaze.ca' domain name in your email client. The confirmation email is a great way to double check the accuracy of your order BEFORE the deadline.

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CANCELLING OR CHANGING AN ORDER

NEW! You are now able to cancel and change dates for items you have ordered yourself. There is no need to contact us. Please see below for instructions.

To cancel an order, please go to your order history after you have logged in under 'Orders - Order History'.

  • - Find the item(s) you wish to cancel by filtering your order history by date and/or child's name.
  • - Click on the 'Cancel' button next to the item you wish to cancel
  • - The item will be cancelled immediately and a credit for the amount of the item will be added to your credit balance at the top-right of the page
  • - Repeat this for each item you wish to cancel
Your credit will be available for any future purchase. Please note that when you purchase additional/different items, any remaining credit balance in your account will be used first. If no financial transaction needs to be performed because the credit balance covers the cost of the items purchased, you will not need to pay through our payment gateway and the administration fee will not be charged.

To CHANGE the date of an order, please go to your order history after you have logged in under 'Orders - Order History'.

  • - Find the item(s) you wish to change by filtering your order history by date and/or child's name.
  • - Click on the 'Change' button next to the item you wish to change
  • - A calendar will appear with all available future lunch dates for the school that this child attends. Select the date you wish to move this order to.
  • - Repeat this for each item you wish to cancel
Please note that the system does NOT check to see if you already have an order for the date you are moving the item to. In other words, if you have already ordered an item for that day, your child may get more than what you intended. Please check your order history, specifically, check the date you just moved an item to to see if the order for that date is correct, if not, you can always cancel an item as per instructions above.

Please note: Orders can only be cancelled or changed PRIOR to the deadline of Wednesday Midnight for any orders for the following week. There are no exceptions possible. If your child is sick or can not attend school on the day the lunch was ordered, the school can keep the lunch for pick up later or it can be given to another child.

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TERMS OF SERVICE

Please refer to our "Terms of Service" page

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Welcome to Foodeaze by FoodieKids